Taxonomy Redesign
The Problem This product relied heavily on a taxonomic structure for organizing code-based rules. Code-based rules were terms, concepts, or grammatical structures that taught the analytical model how to recognize…
Diagnostic Measures
Business Problem Building analytical models in this product involved a series of code, compile and evaluate actions, often occurring once per minute. Each code change altered model performance. But did…
Integrating Redesign Features
Business Problem Senior managers had grown weary of a common customer complaint:“Why do all of your products look and behave differently?”Many responses were offered. However, customers had perceived the situation…
Domain and Product Research
Text-based data is ubiquitous, and massive volumes are created continuously. Using the proper tools and expertise, the contents inform decisions and provide competitive advantages.Extracting value is tricky, however, since language…
Architecture Redesign
Business Problem A text modeling project requires significant amounts of labor to code, troubleshoot, and test before a model is placed into production. Once in production, the models work to…
Document Filtering
Business Problem Building a context-based text model is much like fishing. Nets, woven from lines of rule code, are tossed into oceans of data. There they sit, working quietly as…
User Profiles
User Profiles Many usability efforts seem to focus on a single user within a product. Focusing on the mythical single user ignores the larger environment where products are used. Enterprise-level…
Team Collaboration Process
Project Kickoff Meeting The Project Kickoff Meeting introduces the project and describes the project goals. Project Sponsors organize and lead these meetings.Working collaboratively, the team discusses business issues, linguistic terms,…